THE Insurance Crime Bureau (ICB) has warned about a concerning trend involving criminals directly targeting insurance companies.
In the new modus operandi, perpetrators set out to source information through call centres, by impersonating policy holders and requesting copies of their policy schedules and claims history.
“They would contact insurance companies’ call centres and pose as legitimate policy holders. They request sensitive documents such as Policy Schedules and Claims History under the guise of routine updates, which is not unusual, especially when consumers are shopping around for better premiums,” the ICB explained.
“In the wrong hands, this information could be used to perpetrate various criminal acts, including identity theft, fraudulent insurance claims, and financial scams.
“Policy schedules contain personal information, including the name of the insured, their ID, residential address, policy…