The new Highlander’s pulse-raising potential is thin. That’s how buyers—more than 230,000 of them in the U.S. last year—like it, and Toyota knows this. When it comes to left-brain vehicles like this one, taking a redesign too far can be as big a risk as doing nothing.
But fresh competition from Ford, Hyundai, Kia, Subaru, and Volkswagen meant Toyota had to do something to keep the Highlander in the game. Last year’s model didn’t even offer Android Auto or Apple CarPlay compatibility. Along with providing more standard and optional equipment, the 2020 model brings a greater sense of refinement.
The new one certainly looks better. Crisper and more modern than before, it’s built on the TNGA-K platform, the basis for the Avalon, Camry, and RAV4. Compared with the old model,…
