Our service standard revolves around Pakedge networks with BakPak and Panamax power with BlueBolt. All clients have that capability in their systems, and it interfaces with our ERP system, ConnectWise, for a ticketing platform. Clients can be remotely managed and serviced without even knowing it is happening! If a client requires onsite service, the ticket is escalated and assigned.
Chris Smith, Cloud9 Smart, New York City
We sell Parasol [24/7/360 monitoring service] for $600/year on systems up to $25,000, collecting yearly. On systems from $25,000 to $100,000, we sell a three-year Parasol package for a flat seven percent of the sale (divided over three years). From $100,000 to $250,000, it’s six percent. Sales over $250,000 are five percent (divided over three years). If a client doesn’t opt for our service…
