When OpenTable CEO Debby Soo joined the restaurant reservation company in 2020, the industry was struggling through the pandemic.
“It was all hands on deck and ‘How do we help restaurants keep afloat?’” she said. “It was a very intense period, but it was also a very clear period. That was what the whole company was focused on doing.”
These days, she is focused on growing the 25-year-old company, which was acquired by Amsterdam-based Booking Holdings in 2014. OpenTable manages reservations for 55,000 restaurants worldwide and seats more than 1 billion diners per year.
In 2021, OpenTable launched “Experiences,” which lets diners book special offerings like wine tastings or cooking classes. Last year, it partnered with inline, a Taiwan-based restaurant software provider, to expand its presence in Asia. And in…