On a practical, operational front, local investment managers and collective investment schemes instantly lost face-to-face contact with clients, financial advisers, service providers and management teams of companies in which they invest on their clients’ behalf. As with most industries, the solution has been accelerating the rate of digital transformation within their organisations; not all began from an equal footing.
Jean Pierre Verster, CEO of Protea Capital Management, says his team worked remotely even before lockdown, which meant minimal disruption to daily operations. “As a whole the industry needed to adapt, and one visible benefit has been the adoption of videoconferencing via services like Zoom and Microsoft Teams, to make staying in touch seamless. I think going forward we’ll see a lot more of this with significantly less business travel required.…
