We all know that one person. You’re trying to tell a story, but they keep interrupting – either with advice, or a counter-argument to what you’re saying, or to tell their own story – of that one time when something ‘just like that’ happened to their friend, So-and-So. Hey, maybe you’re that person. Stephen Covey, author of The 7 Habits of Highly Effective People, phrased it perfectly. He said, ‘Most of us don’t listen with the intent to understand. We listen with the intent to reply.’
According to sound and communication expert Julian Treasure (author of How to Be Heard: Secrets for Powerful Speaking and Listening), we spend roughly 60% of our communication time listening – but even so, ‘we’re not very good at it’.
In fact, we retain just…
